Department: Care-A-Van
Job Category: ATU
Employee Type: Full-Time – Regular
Training Pay: $18.54/hour
Starting Pay (Upon Successful Completion of Training): $23.35/hour
Top Pay: $27.47/hour
Location: 1617 Wilcox Blvd. Chattanooga, TN 37406
Revision Date: August 5, 2026
Posting Date: August 5, 2026
Summary of Job:
Under general supervision of the Care-A-Van Manager the Paratransit Operator is responsible for safely transporting elderly passengers and individuals with disabilities along specified routes while maintaining professionalism and ensuring passenger comfort and safety. This position requires excellent communication skills, adherence to schedules, and the ability to assist passengers with mobility challenges. Operators must comply with all traffic laws, safety regulations, and company policies while maintaining accurate records and documentation.
Essential Job Functions:
- Operate a Paratransit vehicle to transport elderly passengers and individuals with disabilities safely and efficiently.
- Assist passengers from the door of pick-up to the door of delivery, ensuring their safety and comfort.
- Provide physical assistance as needed, including kneeling, bending, twisting, and standing to support passengers with disabilities.
- Maintain established time schedules and ensure timely arrivals and departures.
- Communicate professionally and courteously with passengers, caregivers, and the public.
- Address passenger concerns and provide necessary assistance while ensuring a positive experience
- Process daily paperwork and complete required reports accurately.
- Adhere to all safety protocols, company policies, and regulatory requirements.
- Follow all traffic laws and company operating procedures to ensure safe and legal operation of the vehicle.
Supervisory & Operational Authority:
- This position has 0 direct report(s).
Compliance:
- Recognize and follow ADA rules and regulations related to passenger transit services.
- Responsible for completing all mandatory training classes.
- Responsible for reviewing and complying with all CARTA policies, procedures and directives.
Required/Preferred Experience:
- Must be 21 years old or older
- CDL class A or B license with Passenger endorsement or Passenger permit.
- Clean driving record: Cannot have 3 or more traffic violations in the last 5 years or may have 3 years without any traffic violations.
- Valid Department of Transportation medical examination card.
- High School Diploma or GED required.
Knowledge, Skills & Abilities:
- Must be able to lift at least 25lbs and push objects such as doors, windows, emergency hatches, wheelchairs and wheelchair lifts.
- Must be able to repetitively bend, kneel, squat, and twist safely.
- Must be able to sit for extended periods of time.
- Must be willing to work nights, holidays, weekends, split shifts, split days off and any hours assigned.
- Must have been a licensed driver for a minimum of two (2) years.
- Must be able to read a map.
- Must be able to use good judgment and carry out instructions given by Supervisors or dispatch personnel via radio.
- Must be able to keep accurate records and communicate clearly and concisely via a radio handset.
- Ability to demonstrate basic proficiency in reading, writing, and comprehension.
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to see and judge a variety of object distances and traffic patterns.
- Ability to quickly respond to objects and traffic patterns.
- Ability to manage time effectively and adhere to schedules.
Physical Demands:
- Sit for prolonged periods.
- Perform repetitive motion.
Safety Requirements & Notifications:
The Chattanooga Area Regional Transportation Authority (CARTA) is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and Department of Transportation (DOT).
Due to the nature of some work performed at CARTA some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers for employment are required to undergo pre-employment and possible random drug testing. If test shows a positive result your application for employment will be rejected, or if hired, employment may be terminated.
This job description in no way states or implies that these are the only duties to be performed. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Benefits for Full-Time Employees:
- Pension Plan
- Paid Vacation
- Paid Sick Leave
- Paid Personal Days
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employer-Paid Basic Life Insurance
- Supplemental Life Insurance
- Employee Assistance Program (EAP)
Application Process:
To apply for this vacancy, you must complete the application in full. Applications are considered for 90 days. The Chattanooga Area Regional Transportation Authority (CARTA) is an Equal Opportunity Employer — M/F/D/V.
It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.
The Chattanooga Area Regional Transportation Authority (CARTA) is an Equal Opportunity Employer (protected veterans, disability) and does not tolerate discrimination or violence in the workplace. Employees who require a reasonable accommodation as defined by the Americans with Disabilities Act (ADA) must notify CARTA in advance to allow sufficient time for CARTA to provide the accommodation.