Department: Care-A-Van
Status: Part-Time
Reports To: Care-A-Van Manager
Location: Chattanooga, Tennessee
Pay Rate: $21.65 hourly, non-exempt
Summary:
The Demand Response Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching Care-a-Van and CARTA Go vehicles in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Demand Response Dispatcher is a representative of frontline leadership at CARTA.
Essential Duties and Responsibilities:
Eligibility Determination:
- Leads and directs Care-a-Van and CARTA Go Operators, accountable based on assigned workstation duties and tasks.
- Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
- Diligently monitors Care-a-Van and CARTA Go vehicles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
- Meets with the Department Director on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
- Promotes a teamwork environment, and effective communication between all Dispatchers, Road Supervisors, and Operators.
- Coordinate problem resolution among Operators, Supervisors, and Public.
- Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
- Influences positive employee morale and quality customer service.
- Monitors operator sign-in and sign-out utilizing computer aided dispatching and routing tools.
- Documents service disruption issues utilizing the dispatch log.
- Ensures accurate assignment of vehicles and Operators within multiple systems.
- Ability to follow Agency policies and procedures.
- Other duties as assigned or requested by the department Director.
Education and/or Experience:
- High School Diploma or equivalent.
- (2) years of related experience in a Paratransit or Demand Response environment preferred.
- Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.
- Possesses strong knowledge of the grater Chattanooga area.
- Knowledge of routing software systems such as Via and Trapeze.
Work Environment:
- Office-based environment.
- Requires extended periods of sitting, computer, and phone use.
- Must maintain professional appearance and conduct.
CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.